Awards
Welcome to The Ritz-Carlton, Almaty
Let Us Stay With You
We create such an exceptional experience that the memories stay with you long after your stay with us. Explore the magnificence of the Alatau Mountains, embark on thrilling hiking trails, or immerse yourself in the heritage of the city. The Ritz-Carlton, Almaty is a place you can return to whenever you like, simply by closing your eyes.
Rooms and Suites
Our rooms and suites are elegantly designed to ensure a splendid and pleasant stay. From the moment our guests step into their rooms, they are immersed into the atmosphere of refined elegance and sophistication. Breathtaking views of the mountains and the dynamic cityscape of Almaty lay ground for a unique and inspiring experience.
Explore More with The Ritz-Carlton, Almaty
Make your stay exceptional.
Based in the principles of care, trust and service, the hotel's concierges strive to provide personalised recommendations upon each guest's request.
Discover the history of Almaty and its sights with us!
Contact details: rc.alarz.concierge@ritzcarlton.com
Transportation
Embark on an extraordinary exploration of Almaty city with The Ritz-Carlton, Almaty. Our experts are poised to deliver a premium transfer experience, catering to your desired destinations with utmost convenience and sophistication.
Green Key Certified
The Ritz-Carlton, Almaty is certified with the "Green Key" eco-label and is characterized by extended sustainability initiatives. We minimize our environmental footprint by sustainably managing our energy and water use, reducing our waste and carbon emissions, & increasing the use of renewable energy. We are committed to integrating leading environmental and social practices into our supply chain and collaborating with like-minded suppliers.
OUR LOCATION
Tel: +7 727-3328888
GETTING HERE
The Ritz-Carlton, Almaty
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, Kazakhstan, 050040
Airport Shuttle:
Fee applies
Reservation Required: +7 727-3328888 NA
On-Property
Private Car Service
Limousine/Van Service
Nearby
Bus Station
Esentai Mall Bus Stop
Where Modernity Meets Wonders of the Silk Road
Our 30th-floor check-in area is designed to provide a seamless and exceptional experience. A cozy lounge area awaits, where you can relax and unwind while Ladies and Gentlemen take care of the check-in procedures. Enjoy a cup of special recipe Apple tea as a gesture of Kazakh hospitality and admire the breathtaking panoramic views. Take the opportunity to try local Aport apples, which are the main symbol of Almaty city and learn about the exclusive amenities and services available to guests. At The Ritz-Carlton, Almaty, we strive to familiarise our guests with Kazakh traditions and culture. That is why we offer a unique ceremonial serving of Kazakh national sweets and tea in the lobby on the 30th floor, daily from 18:30 to 19:00 hours.
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Meetings
Discover the perfect space for your next event at The Ritz-Carlton, Almaty. Our second floor features four versatile meeting rooms, two of which are bathed in natural daylight, creating an invigorating atmosphere for productive sessions. All of our meeting rooms come fully equipped with everything you need for a seamless and successful event. Before your event begins, enjoy our elegant pre-function area, ideal for networking or a quick break between sessions.
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Celebrate Your Dream Wedding
Our experienced wedding specialists are dedicated to assist you every step of the way. From the initial planning stages to the execution of your dream wedding, our Ladies & Gentlemen are here to ensure the special day exceeds expectations and becomes a cherished memory of a lifetime. Choose from two stunning venues, each with their own unique features. With its generous size and flexible layout, our ground-floor Ballroom offers a versatile space to host weddings, receptions, and other grand events. During the summer months, enjoy the Terrace for a breath of fresh air, beautiful view and refined ambience. The smaller Altitude Ballroom located on 28th floor, boasts breathtaking views of the city, can offer a private reception and bar area, as well as a private dining room for more intimate gatherings. With a pre-function hall, impeccable service, and world-class cuisine, The Ritz-Carlton, Almaty is the perfect choice for your fairy-tale wedding and events.
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Journey Into
Inspiring Destinations
What To Expect
We Are Delighted To Welcome You
Property Details
Daily Housekeeping
Turndown Service
Convenience Store
Dry Cleaning Service
Laundry
Room Service
Wake up Calls
Free Wifi
Check-in: 3:00 pm
Check-out: 12:00 pm
Smoke Free Property
Pet Policy
Pets Welcome.
Pets 10 kg or less allowed with fee of KZT 45000 + VAT per stay, every 15 days
Maximum Pet Weight: 10.0kgs
Maximum Number of Pets in Room: 1
Parking
Complimentary On-Site Parking
Off-Site Parking
Essentai Mall 0.1 KM
Complimentary Valet Parking
Additional Parking Information
For in-house guests, valet parking is complimentary. For outside guests fee is 5,000 KZT.
Policies and Payments
Accepts: Cash, Credit Cards
Services
Concierge desk service
Currency Exchange
Property has elevators
Languages spoken by staff:
English, Russian, Kazakh, French, Turkish
For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +7 727-3328888
Accessible Hotel Features
Accessible on-site parking
Property has elevators
Service Animals are Welcome
Accessible Areas with Accessible Routes from Public Entrance
Accessible Entrance to On-Site Pool
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Entrance to On-Site Spa is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
On-Site Restaurants are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Adjustable Height Hand-Held Shower Wand
Alarm Clock Telephone Ringers
Bathtub Grab Rails
Bathtub Seat
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Lowered Deadbolts on Guest Room Doors
Lowered Electrical Outlets
Lowered Night Guards on Guest Room Doors
Lowered Viewports in Guest Room Doors
Mobility accessible rooms
Non-slip Grab Rails in the Bathroom
Roll-in Shower
Safety Chains and/or Latches on Guest Doors
TTY/TTD Compatible
Toilet Seat at Wheelchair Height - Toilet for Disabled
Viewports in Guest Room and Suites Doors
Certifications
The Green Key Certified
Footprints
Carbon Footprint: 117.77 kg per room night
Water Footprint: 1315.92 liters per room night
Environmental Practices
Guest Room Recycling
Frequently Asked Questions
The check-in time at The Ritz-Carlton, Almaty is 3:00 pm and the check-out time is 12:00 pm.
The pet policy at The Ritz-Carlton, Almaty is:
Pets Welcome
Pets 10 kg or less allowed with fee of KZT 45000 + VAT per stay, every 15 days
Maximum Pet Weight: 10.0kgs
Maximum Number of Pets in Room: 1
The parking options at The Ritz-Carlton, Almaty are:
Complimentary On-Site Parking
Off-Site Parking: Essentai Mall 0.1 KM
Complimentary Valet Parking:
For in-house guests, valet parking is complimentary. For outside guests fee is 5,000 KZT.
The property amenities at The Ritz-Carlton, Almaty are:
Restaurant
Spa
Fitness Center
Indoor Pool
Hot Tub
Daily Housekeeping
Turndown Service
Meeting Space
Convenience Store
Dry Cleaning Service
Laundry
Room Service
Wake up Calls
Free Wifi
Yes, The Ritz-Carlton, Almaty has free Wi-Fi available to hotel guests.
