How early should I arrive for my treatment?
Please arrive at least 10 minutes before your scheduled appointment time.
What should I wear for my treatment?
Guests may change in the spa locker room. Bathrobes and slippers are available, and guests may travel between guest rooms and the spa in these.
Are there age restrictions for spa services and facilities?
Yes, guests under 16 may access the indoor pool and spa area only with adult supervision. The gym and body treatments are available for guests aged 18 and above, and facial treatments from 16.
What is the cancellation policy?
Cancellations must be made at least one day in advance. Late cancellations will incur a 100% fee.
Are rental items available at the fitness center?
Yes, t-shirts, athletic pants, shoes, and swimwear are available for JPY 550 per item.